Shipping :
- All orders will be shipped with our basic shipping and will be shipped within 2 to 4 business days of payment being received in full. All orders will be provided a tracking number to the customer account used to purchase the order. This will be available under the paid order itself. Please note that the tracking number will not be available until the order has been prepared for shipping.
- Basic shipping on orders under $2,500 will receive a shipping charge calculated based on the size and weight of the order through UPS. All orders with in the continental U.S. and over $2,500 will receive free standard LTL or freight shipping.
- Shipping times will vary based on customer location and will normally take 5 to 7 business days for delivery once the order has been shipped.
- Assembly is only available for local customers, all orders are shipped as RTA (Ready to assemble cabinets come flat packed and unassembled. Each individual cabinet must be assembled).
- Free basic shipping is only available within the contiguous United States.
- Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.
- Any damage to the order must be reported to CG Cabinet within 24 hours of delivery, failure to do so will negate the ability to claim it as having been damaged in shipping.
- Before signing off, make a notation for damage and/or shortage (if there are any) on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order.
- Please sign for piece count as well as pallet count.
- The freight carrier has acknowledged the receipt of the shipment from our facilities in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held responsible for loss or damage if you give the carrier a clean and clear receipt.
Returns, Refunds, and Exchanges :
- All returns, refunds, and exchanges are subject to a 25% restocking fee and return shipping charges.
- If there is any damage upon delivery, notify the delivery driver of the damage and request that he/she makes a note of the damage on the delivery receipt. All damaged items will need to be accepted by the customer. Please do not reject any items.
- If the product is being returned due to damage during shipping these fees are waived. This damage must be reported within 5 days from receipt of the product and must be documented with photographs and noted on the delivery receipt.
- If cabinets have been assembled returns will not be accepted.
- Products that have incurred damage due to user error are replaced at the customers expense and will not be refunded under any circumstances.
- If cabinets have a manufacturer defect CG Cabinet will only replace the parts that are defective and will not accept returns.
- All returns will need to be authorized by CG Cabinet prior to return shipment. For authorization please send us an email request. Returns will not be accepted without prior authorization.
- Returns must be received by us within 30 days from date of purchase.
- The customer is responsible for setting up all return shipments and the applicable fees.
- We cannot accept returns on any pieces of trim (this includes all types of moulding, toe kick, and all plywood panels).
- We will not process any returns if the product returned is missing or incomplete from the original shipment.
